Response to your questions
How do I choose my size?
- Trace the outline of your bare feet on a piece of paper (hold the pencil perpendicularly) and measure from the heel to the longest toe.
- Email or call us with the measurement in centimeters and a description of your feet (standard, narrow, pronounced instep, Egyptian, Greek, etc.) so that we can advise you on your size.
- Also visit the Size Guide section.
Do you make half sizes?
We do not offer half sizes. We recommend choosing the next size up.
If you have any doubts, please feel free to contact our customer service team.
What is the difference between your leathers
K.Jacques offers leathers in different finishes: oiled leather, patent leather, suede, metallic leather… Discover their descriptions in the Guide to materials and colors
Is there a store near me?
K.Jacques offers its products through selected retailers on all five continents.
To find the retailer nearest you, please submit a request via the contact us section, by email or phone.
What is the difference between your leathers?
K.Jacques offers leathers in different finishes: oiled leather, patent leather, suede, metallic leather… Discover their descriptions in the Guide to materials and colors
How do I place an order?
You can place your order on our online store, by email or phone.
Website: www.kjacques.fr
Email: info@kjacques.fr
Phone France: (+33) 4 94 97 41 50
What are the shipping costs?
A contribution towards shipping costs will be calculated based on the number of pairs ordered and the delivery country. Visit the delivery section for details.
- Locate your country's zone
- Refer to the pricing table
- Find the shipping costs based on the number of pairs ordered.
How to place a custom order?
To place a custom order on our website, please visit the Customization section. You can also place a custom order by email or phone: (+33) 4 94 97 41 50.
Are you getting a tax refund?
Delivery to the French overseas territories: what are the terms of sale?
For an order placed on our website with a delivery address in the French overseas departments and territories, the product prices will be calculated excluding taxes. Duties and taxes will be charged to the recipient by local customs authorities.
Delivery in Europe, what are the terms of sale?
Since July 1, 2022, the VAT rate of the delivery country must be applied to all orders placed on a commercial website.
The final selling price will therefore be recalculated according to the delivery country specified in your order.
Non-EU delivery (USA, UK, Switzerland, Australia, etc.)—what are the terms of sale?
K.Jacques offers a "Duty Delivery Unpaid" service. The price of the products will be calculated WITHOUT duties and taxes.Local customs services will charge you the additional import fees.
I have a deadline for receiving my order, how should I proceed?
You will need to specify your order delivery deadline in the comments section of your order, by email or phone. Our customer service team will contact you to arrange delivery.
I would like to use my own carrier, how should I proceed?
Before your order is confirmed, you can provide us with your carrier's details and your associated account number. We will arrange for collection as soon as your order is ready for shipment.
What is your return policy?
You can return your order to us if it complies with the return conditions provided for in our general terms and conditions of sale. Go to the Returns and exchanges section to find out more.
Are you doing the repairs?
K.Jacques offers a maintenance and repair service for its products throughout their lifespan. Visit the maintenance and repair section to learn more.
Do you take custom orders?
Custom-made and personalized products have been a hallmark of the K.Jacques house since its creation in1933.Visit the personalization area or contact us by e-mail or phone: (+33) 4 94 97 41 50.
Which countries do you ship to?
Discover the countries we deliver to in the Delivery section.
If your country is not on the list, contact us for a quote.
I can't find the leather I saw in the store on the website
Sometimes the name given to certain leathers may differ between the online store and our physical stores.
We invite you to contact our customer service team or visit
the Materials and Colors Guide
