FAQ
Answers to your questions
How do I choose my size?
- Draw the outline of your bare feet on a piece of paper (hold the pencil perpendicular to the paper) and measure from the heel to the longest toe.
- Send us an email or call us to provide the measurement in centimeters and a description of your feet (standard, narrow, high arch, Egyptian type, Greek type, etc.) so we can advise you on your size.
- You can also visit our Size Guide section.
Do you make half sizes?
We do not make half sizes. We recommend choosing the size above.
If you have any doubts, do not hesitate to contact our customer service.
What's the difference between your leathers
K.Jacques offers different leather materials: greasy leather, patent leather, suede leather, metallic leather…Come and discover their descriptions in the Materials and Colors Guide
Is there a store near me?
K.Jacques offers its products through selected retailers on 5 continents.
To find out who is your nearest retailer, please make your request via the contact us section, by e-mail or by phone.
How do I place an order?
You can place your order on our online store, by email or by phone.
Website: www.kjacques.fr
Email: info@kjacques.fr
Phone France: (+33) 4 94 97 41 50
What are the shipping costs?
A contribution to transport costs will be calculated according to the number of pairs ordered and the country of delivery. Please refer to the delivery section for details.
- Locate your country's zone
- Refer to the price list
- Find the shipping costs based on the number of pairs ordered.
How do I place a custom order?
To place a custom order on our website, please refer to the Customization section. You can also place a custom order bye-mailor telephone: (+33) 4 94 97 41 50.
Do you do tax refunds?
Delivery in Europe, what are the sales conditions?
Since July 1, 2022, the VAT rate of the delivery country must be applied to all orders placed on a merchant site.
The final sales price will therefore be recalculated according to the country of delivery indicated in your order.
Delivery to French overseas departments and territories, what are the terms and conditions of sale?
For an order validated on our website with a delivery address to the French Overseas Territories, the price of the products will be calculated excluding taxes (HT). Duties and taxes will be claimed from the recipient by the local customs services.
Non-EU Delivery (USA, UK, Switzerland, Australia, etc.): What are the terms of sale?
K.Jacques offers a "Duty Delivery Unpaid" service. The price of products will be calculated WITHOUT duties and taxes. Local customs services will claim additional import charges from you.
I have a deadline to receive my order, how should I proceed?
You will need to specify your order's desired delivery date in the comments section of your order, by email, or by phone. Our customer service will contact you to arrange delivery.
I would like to use my own carrier, how do I proceed?
Before validating your order, you can provide us with your carrier's contact details and your associated account number. We will arrange collection as soon as your order is ready for shipment.
What is your return policy?
You may return your order if it meets the return conditions provided by our general terms and conditions of sale. Go to the Returns and Exchanges section to learn more.
Do you do repairs?
K.Jacques offers a maintenance and repair service for its products throughout their lifetime. Visit the maintenance and repair section to find out more.
Do you take custom orders?
Bespoke and customization have been a specialty of K.Jacques since its creation in 1933. Visit our customization area or contact us by e-mail or phone: (+33) 4 94 97 41 50.
Which countries do you ship to?
Discover the countries we deliver to in the Delivery section.
If your country is not on the list, contact us for a quote.
I can't find the leather I spotted in store on the website.
It sometimes happens that the name of certain leathers differs between the online store and physical stores.
We invite you to contact our customer service or visit the
Materials and Colors Guide section.
