Terms of sale

Terms and Conditions of Sale

Subject
Products and Availability
How to Place an Order
Pricing
Lead Times and Delivery
Shipping Costs
Payment Terms
Right of Withdrawal and Exceptions
After-Sales Service and Repairs
Warranties
Contact Us
Liability
Intellectual Property
Personal Data
Archiving and Proof
Dispute Resolution, Complaints, and Mediation

1. Subject

Price Validity: January 1st, 2026, to December 31st, 2026. The following general terms and conditions define the legal framework, rights, and mutual obligations between the parties listed below. They apply to any distance purchase made via email, telephone, mail, or the website www.kjacques.fr.

Between: The company ETABLISSEMENTS KEKLIKIAN, distributor of the brand K.JACQUES and publisher of the website www.kjacques.fr. Headquarters, Mail Order, and Distance Sales Management: 64, avenue Bernard Blua, 83990 Saint-Tropez, France. RCS SAINT-TROPEZ No. 316 055 870 SA with a capital of €405,000 Intra-community VAT number: FR91316055870.

And: Any person wishing to place an order on the website www.kjacques.fr, by mail, email, or telephone. These conditions exclusively concern individual consumers and do not apply to resellers. Every user declares they have the legal capacity to place an order and use the chosen payment method. The user may consult these terms at any time in the "Terms and Conditions" section at the bottom of the website. For any purchase on the website, the consumer must accept these terms to validate the order. For mail or phone orders, terms will be provided upon shipment. ETABLISSEMENTS KEKLIKIAN reserves the right to modify these terms at any time without notice. The applicable conditions will be those in effect on the date of the order.

2. Products and Availability

Sandals presented on the website depend on the production capacity of the K.JACQUES workshop. Every pair ordered is manufactured after payment validation. Complementary products (belts, bags, etc.) are available while stocks last. Orders and deliveries are only validated upon receipt of a confirmation email from info@kjacques.fr. Products are photographed and described as accurately as possible. However, colors may vary depending on the Internet browser or screen used.

3. How to Place an Order

To purchase a product on the online store, the user must:

Create a Customer Account and provide all requested information. A login and password will be assigned.
Select the item(s), size(s), and color(s).
Validate the cart to finalize the order.
Complete the payment under the provided conditions.

Order and delivery are confirmed by:

A confirmation email from info@kjacques.fr informing you that production has started.
An email informing you of the shipping date, tracking number, and carrier used.

3.1 Ordering via other channels:

By email: info@kjacques.fr
By phone: +33 (0)4 94 97 41 50
- April to October: Mon–Sat, 9:30 AM to 6:00 PM (CET)
- November to March: Mon–Fri, 9:30 AM to 5:00 PM (CET)
By mail: K.JACQUES, Service VAD, 64 Avenue Bernard Blua, 83990 SAINT-TROPEZ, France.

We reserve the right to cancel or refuse any order from a customer with whom there is a dispute regarding a previous payment or suspicion of fraud.

4. Pricing

Price Validity: January 1st, 2026, to December 31st, 2026. Prices are indicated in Euros or US Dollars, excluding shipping costs. By default, prices include French VAT. Depending on the delivery country, the price will be recalculated before validation:

France & European Union: Inclusive of all taxes (TTC). VAT rate: 20%.
French Overseas Territories (DOM-TOM): Tax-Free (HT). VAT and/or other duties must be paid by the recipient to local customs.
EU Member States: Inclusive of all taxes (TTC) at the destination country's VAT rate.
Non-EU Countries: Tax-Free (HT). Duties will be claimed by local customs authorities.
USA and the United Kingdom: prices include all duties and taxes. There are no additional charges upon delivery. Delivered Duty Paid (DDP).

Products remain the property of ETABLISSEMENTS KEKLIKIAN until full payment is received.

5. Lead Times and Delivery

5.1 Delivery Lead Time The manufacturing + delivery time is +/- 10 business days (excluding weekends and public holidays). Orders placed by midnight (CET) from Monday to Thursday are processed the next day. Friday and weekend orders are processed on Monday. Select models are available for delivery within 3-4 business days. If delivery exceeds 30 business days, the buyer may request a cancellation and full refund.

5.2 Shipping Methods Deliveries are made to the address provided. Please include access codes, concierge details, or workplace delivery info if necessary. We are not responsible for delivery failure due to incorrect addresses. Our Partners:

CHRONOPOST / CHRONO RELAIS: Home delivery in Metropolitan France.
DHL: Home delivery with signature for International orders.
LA POSTE (Colissimo): Home delivery for Corsica, DOM-TOM, Asia, and other island nations.

5.3 Absence during Delivery If a parcel is returned to us, we will contact the customer to schedule a new shipment via La Poste (Colissimo). Reshipping costs are at the customer's expense. If no response is received within 7 business days, the order will be cancelled and refunded.

5.4 Delivery Issues If the packaging is damaged or opened, please write "Subject to reservation + reason" on the carrier's slip or refuse the parcel. You have 3 days to notify us of the issue in detail.

6. Shipping Costs

Shipping costs are calculated automatically before order validation. Please refer to our shipping table. If your country is not listed, contact us for a quote.

7. Payment Terms

Payment is due in full at the time of the order. Installment plans may be offered by our banking partners if eligible. Accepted methods:

Credit Card, Apple Pay, PayPal.
Cheque (payable to ETABLISSEMENTS KEKLIKIAN).
Bank Transfer (details provided upon request). Fraud: Any attempt at fraud will result in criminal prosecution (Art. 313-1 of the French Penal Code).

8. Right of Withdrawal

8.1 Exercising the Right The customer has 14 days from receipt to exercise their right of withdrawal. Only standard products (standard model, color, size) are eligible for exchange or refund. Products must be in original, unused condition. Return shipping costs are the responsibility of the customer.

8.2 How to Return Request a return via "My Account" to print a return slip. If unavailable, include a copy of the invoice with your contact details and desired action (Refund or Exchange).

8.3 Exceptions In accordance with the Consumer Code, the right of withdrawal does not apply to personalized and/or custom-made orders.

9. After-Sales / Repairs

K.Jacques offers an after-sales service for all website purchases. All requests must be submitted in advance (see Section 11).

10. Warranties

All products benefit from the legal warranty provided by Article 1641 et seq. of the French Civil Code.

11. Contact Us

Email: info@kjacques.fr
Phone: +33 4 94 97 41 50
Address: K.JACQUES, 64 avenue Bernard Blua, 83990 SAINT-TROPEZ, France.

12. Liability

ETABLISSEMENTS KEKLIKIAN is bound by an "obligation of means." We cannot be held liable for damages resulting from the use of the Internet (data loss, viruses, service interruption).

13. Intellectual Property

All website content remains the exclusive property of ETABLISSEMENTS KEKLIKIAN. Any reproduction, total or partial, is strictly prohibited without prior written agreement.

14. Personal Data

We do not use third-party advertising services nor share our customer database with commercial partners.

15. Archiving and Proof

Purchase orders and invoices are archived on reliable media and constitute proof of transactions between the parties.

16. Disputes and Mediation

These terms are governed by French Law. Any dispute will be handled by the Court of Fréjus. In case of an unresolved complaint, the Customer may use the CM2C mediation service: cm2c@cm2c.net or https://www.cm2c.net/. The European Online Dispute Resolution platform is also available at: http://ec.europa.eu/consumers/odr/.