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General terms and conditions of sale

1. Purpose

Rates Avaibility - 1st January to 31th of December 2024

The following terms and conditions aim to define the legal framework, the rights and reciprocal obligations between the parties referred to hereafter, which will apply to any purchase made by email, phone, mail or through the web site

On the one hand,
ETABLISSEMENTS KEKLIKIAN company which distributes the K JACQUES brand and publishes the web site,
Registered office: 32 ZA Saint Claude, 83990 Saint-Tropez
Management of distance selling and selling by Mail Order: 64 Avenue Bernard Blua, Route des Plages, 83990 SAINT-TROPEZ,
SAINT-TROPEZ Trade and Company Register under number 316 055 870
Public Limited company with capital of  €405 000,
Intracommunity VAT number: FR91316055870,

And on the other hand,
Anyone wishing to place an order on the web site  by mail, email or telephone.

These terms and conditions concern consumers exclusively and do not apply to retailers.
Any user of the web site declares it has the legal capacity to place an order and use the payment method selected.

The user can at any time consult the general terms and conditions of sale located in the "information" section to the left of the screen by clicking on "General Terms and Conditions of sale and use".
When purchasing on the web site  it is compulsory for the consumer to accept the general terms and conditions for confirmation of any order.
When ordering by mail or telephone, the general conditions of sale will apply from the time of the order.

Etablissements KEKLIKIAN reserves the right to change the terms and conditions of sale at any time without notice. In this event, the conditions will be those in effect at the time of the order.

If any particular clause of these terms and conditions is held to be invalid or declared as such by a competent court, the other clauses remain in full force and effect.

2. Products and availability

The availability of the sandals shown on the web site is dependant on the production capacity of the K. JACQUES workshop. There is no stock kept, every pair ordered is put into production after confirmation of payment.

The sidelines to the sandals (e.g., moccasins, belts, bags etc....) are available while stocks last.

The order and delivery are confirmed only by us sending an email confirmation from the address  or

The products shown are photographed and described as faithfully as possible. However, depending on the browser and/ or screen used, the colours may not match the goods exactly.

3. How to order through the web site ?

A user who wishes to buy a product on the online shop must:
1) Fill in the identification form, entering all the information requested. A username and password will be assigned.
2) Select the item(s), or the size(s) and or the colour(s) desired;
3) Confirm your order by emptying the basket;
4) Make the payment in the terms provided.

The order and the delivery is confirmed by:
1) sending a confirmatory e-mail via the address, advising of the order going into production,
2) a second email informing you of the date of delivery, the package number and the carrier used.

3.1 Placing an order other than on the web site

  • Email, to the address:
  • Phone (33) 4 94 97 41 50 (France GMT):
    From April to October: Monday to Saturday from 9:30 am to 8.00 pm
    From November to March: Monday to Friday from 9:30 am to 5:30 pm
  • Mail, to the address:
    Service VAD
    64, Avenue Bernard Blua
    83990 SAINT TROPEZ

We are committed to making and fulfilling orders. Failing which, we will contact the customer to offer to provide another article. In the absence of agreement between the parties, the order will be cancelled and fully refunded.

We reserve the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order or where there is any suspicion of fraud.

The order data is stored on reliable and durable computer media. It is considered as evidence of the contractual relationship between the parties as well as any document, received or kept in writing.
The customer file is exclusively managed by Etablissements KEKLIKIAN.

4. Rates

Rates Avaibility - 1st January to 31th of December 2024

The price of the items is stated in Euros or in Dollars (United States), excluding delivery costs. These are shown by default with French VAT duties and taxes included. The rate will be recalculated by country of deliveries net of tax before confirmation of the order: 

  • Deliveries to mainland France :
    Rate applied: All taxes included ( VAT rate 20%

  • Deliveries to the overseas territories (DOM TOM):
    Rate applied: Net of tax (exclusive of tax). VAT and / or other duties will be payable by the recipient to the customs of the place of delivery. 

  • Deliveries to the European Union :
    Rate applied: Net of tax  with the VAT of the country delivery.

  • Deliveries to countries outside the European Union:
    Rate applied: Net of tax (exclusive of tax). VAT and / or other duties will be payable by the recipient to the customs of the place of delivery.

The products will be invoiced based on rates in effect at the time of the order registration. The products remain the property of Etablissement KEKLIKIAN until full payment is received. The price is payable in full and in one payment. 

Etablissement KEKLIKIAN reserves the right to change the prices at any time, except that the price listed in the catalogue on the day of the order shall be the only one applicable to the buyer.

5. Deadlines and delivery

5.1 What is the delivery time ?

The processing time + delivery is + / - 10 days excluding weekends and holidays

All orders placed on the web site until 0:00 Monday through Thursday will be processed and put into production the next day subject to confirmation of payment. Orders placed on Friday and the weekend will be processed on Monday.

The models offered in the "Ready to ship" selection can be delivered within 3-4 working days.

This period is given for guidance; if it exceeds thirty working days after acceptance of payment for the order, the sales contract may be terminated at the request of the buyer who will be fully refunded.

5.2 How are items shipped ?

The deliveries are made to the address on the order form. Any details below are required:

  • Access code,
  • The presence of a caretaker,
  • Any other information you consider relevant to the proper delivery of the order.

Delivery at the workplace is recommended if possible.

In the event of error or inaccuracies in the name and address of the buyer, we will not be liable for failure to deliver the order.

The consumer has the choice between a home delivery or parcel service.

Our partner carriers:

  • CHRONOPOST and CHRONO RELAIS : home delivery in Metropolitan France.

  • DHL : home delivery on signature for international destinations.

  • MAIL: Colissimo Registered Tracked home delivery service for destinations of:
    - ASIA
    - Other island countries

If you want to choose another carrier, you must submit your request by email or telephone. In this case, our company cannot be held liable for any disputes with the carrier.

The package’s number will be sent to you via e-mail address  or, and for deliveries by Chronopost, Fedex and Ici Relais an email or SMS will also be sent by the carrier, subject to the accuracy of the email address provided by the buyer.

With the package’s number you can at any time track progress on the carrier’s web site:

5.3 You are away at the time of the delivery ?

Each carrier uses its own tools to inform you of the status of your package delivery. 

Please make sure that your contact information (phone, address and email) is correct in order to limit delays in delivery.

In the event that the package is returned to us, upon receipt we will make every effort to contact our customer and schedule a new shipment. This one will be done by La Poste in Colissimo Suivi Recommandé whatever the country of destination. The expenses of return are chargeable to the customer.

Without news within 7 working days, the order will be considered as cancelled and fully refunded.

5.4 Delivery problems

  • The original packaging is damaged, torn or open at the time of delivery
    You should note the words "Subject to reservation + ground (s)" and check the condition of the item(s). Or refuse the package with a note "refused because opened or damaged" on delivery by the carrier.

  • You then have a period of three days to inform our company about it. You will need to state in detail the problem identified (e.g. damaged package, already open...)

  • Non delivery of the package on time by the carrier:
    You must notify us as soon as possible. We will commence an inquiry of the relevant services and make every effort to ensure that the waiting period is reasonable.

6. Delivery coasts

The online sale of products and services on the web site  are reserved for customers resident: see table.

At the request of the customer, we can, after an evaluation of the cost of transportation, add a country that is not yet listed to the list.

Delivery costs are automatically calculated and are shown before confirmation of each order.

Number of pairs
ZONE 1ZONE 2ZONE 3ZONE 4Others (default rate)
Bracelet/Belt8 €10 €15 €15 €50 €
112 €15 €50 €30 €150 €
216 €20 €55 €35 €160 €
320 €24 €60 €40 €170 €
424 €28 €65 €45 €180 €
526 €32 €75 €50 €190 €
630 €36 €85 €60 €200 €
734 €40 €95 €70 €210 €
8+Free shipping


CountryZONE Courier
France - CorseFrance - CorseLa Poste
France - MétropolitaineZone 1Chronopost ou Ici Relais
Dom Tom - GuadeloupeZone 2La Poste
Dom Tom - Guyane FrançaiseZone 2La Poste
Dom Tom - MartiniqueZone 2La Poste
Dom Tom - Nouvelle CalédonieZone 2La Poste
Dom Tom - Polynésie FrançaiseZone 2La Poste
Dom Tom - RéunionZone 2La Poste
Saint-BarthélemyZone 2La Poste
AllemagneZone 2Fedex
AndorreZone 1La Poste
Arabie SaouditeZone 3Fedex
AustralieZone 3Fedex
AutricheZone 2Fedex
BahreïnZone 3Fedex
Baléares (Les îles)Zone 2La Poste
BelgiqueZone 2Fedex
BrésilZone 3Fedex
BulgarieZone 4Fedex
CanadaZone 3Fedex
ChineZone 4La Poste
ChypreZone 2La Poste
CroatieZone 4Fedex
DanemarkZone 2Fedex
Emirats arabes unis (UAE)Zone 3Fedex
EspagneZone 2Fedex
EstonieZone 3Fedex
Etats-UnisZone 3Fedex
FinlandeZone 3Fedex
GrèceZone 2Fedex
Guam (île pacifique - USA)Zone 3Fedex
HawaïZone 3Fedex
Hong KongZone 4Fedex
HongrieZone 3Fedex
Iles CanariesZone 4La Poste
Iles FaroeZone 4Fedex
Ile MauriceZone 4La Poste
IndonésieZone 4La Poste
IrlandeZone 4Fedex
IslandeZone 4La Poste
IsraëlZone 3Fedex
ItalieZone 2Fedex
JaponZone 4Fedex
KoweïtZone 3Fedex
LettonieZone 3Fedex
LibanZone 3Fedex
LiechtensteinZone 4Fedex
LituanieZone 3Fedex
LuxembourgZone 2Fedex
MacaoZone 4La Poste
MacédoineZone 4Fedex
MalaisieZone 3La Poste
MalteZone 4Fedex
MarocZone 4Fedex
Moldavie, République deZone 4Fedex
MonacoZone 1Chronopost
NorvègeZone 2Fedex
Nouvelle ZélandeZone 4Fedex
Palma de MajorqueZone 4La Poste
Pays BasZone 2Fedex
PologneZone 3Fedex
Porto RicoZone 3Fedex
PortugalZone 3Fedex
République tchèqueZone 3Fedex
RomanieZone 4Fedex
Royaume UniZone 2Fedex
RussieZone 3Fedex
SingapoureZone 4Fedex
Slovaquie, République deZone 3Fedex
SlovénieZone 3Fedex
SuèdeZone 2Fedex
SuisseZone 2Fedex
TaïwanZone 4Fedex
ThaïlandeZone 3Fedex
TurquieZone 4Fedex
UkraineZone 3Fedex
VaticanZone 4Fedex

7. Payment methods

The price is payable on order and in a single payment If paying by cheque, the order will be processed upon receipt thereof.

Any attempt at fraud, for any amount whatsoever and for whatever cause, will be subject to criminal prosecution. The complete information about you will be forwarded to the Draguignan Prosecutor for investigation.

Note that under Article 313-1 of the Penal Code: "Fraud is the fact, whether by use of a false name or a false status, or by abuse of a true status or by the use of deception, of deceiving a person or entity and thus inducing them, to their prejudice or the prejudice of a third party to transfer money, securities or any property, to provide service or to consent to an act of discharge or obligation. Fraud is punishable by five years in prison and a 375,000 Euro fine."

7.1 Payment on the website

  • Bank card through the CIC bank’s secure system CM-CIC Payment, which uses SSL (Secure Socket Layer) so that the information transmitted is encrypted by software and no third party can access the information during transmission over the network.
  • ONLY French check - Denominated in euro
    Made payable to ETABLISSEMENTS KEKLIKIAN or K. JACQUES to be sent to the address:

    Service VAD
    64, Avenue Bernard Blua
    83990 SAINT TROPEZ
  • Paypal, through their secure web site  which uses the SSL (Secure Socket Layer) protocol.
  •  which uses the SSL (Secure Socket Layer) protocol.

7.2 The other payment options

  • Bank transfer:
    At your request we will provide our bank details. You must note your order number in the reference for your bank transfer and inform us as soon as it set up.

We do not accept cash, money orders and cash on delivery.

8. Right to cancellation

8.1 Exercice of right to cancellation

In accordance with the provisions of Articles L. 221-18 to L. 221-28 of the Consumer Code,
The customer has a period of fourteen (14) clear days from the day of receipt of the product to exercise his right of withdrawal concerning the so-called standard products (model, color and size) offered on the online store, will be able to make a request for refund or exchange.

The right of withdrawal can not be exercised for items with customizations and / or according to customer specifications (color not offered on the site, different length / width, adjustment of straps, engravings ...).

The return costs remain the responsibility of the customer *

Only products stated as standard (model, colour and size) available on the online store can be the subject of a refund or exchange.

The product (s) returned (sandals and fabric bags) must be in their original condition, and unused. Upon receipt of the package, K. JACQUES will decide whether the condition of the returned merchandise is perfect. No returns will be accepted if the returned products have been visibly used or damaged by the purchaser and such use or damage makes the product (s) unfit for sale.

If the return is not accepted, the product(s) will be returned to the buyer at our expense without the customer having any right to seek compensation or reimbursement.

If the customer cancels within the time allowed, K. JACQUES agrees to repay the full amount paid for the order, excluding the return costs which will be borne by the customer.

8.2 How do I return my order ?

The customer will be able to make a return request for an exchange or a refund by connecting to My Account

The product must be returned within the statutory period of Fourteen days to the address stated in Article 11 hereof, the postmark providing evidence for this purpose.

An accompanying slip for the return will be printed by the customer.

If the accompanying slip does not print: the customer must attach a copy of the invoice with these details inside the package:

-order number,




-phone number,

-Refund or Exchange details.

In the case of an exchange, you must specify style / colour and size.

The order will be returned by the delivery method of your choice. the return costs remain at the customer's expense. 

Retain proof of the package’s return since in the event of loss of the package, no refund will be made without the proof of its return.

K.JACQUES will not refund any return shipping costs without prior written consent.

8.3 Exceptions

In accordance with the provisions of Articles L. 221-18 to L. 221-28 of the Consumer Code,

The right of cancellation cannot be exercised with regard to personalised and / or bespoke orders.

* The return costs remain the responsibility of the customer and may be exceptionally covered after investigation in the following cases:

- Error on our part in the processing of the order,
- Delay of treatment of the order higher than thirty working days.

A return label will be sent to the customer in these cases. K.JACQUES compagny will not refund any return shipping costs without prior approval.

9. Customer after sales service / repairs

The K. JACQUES workshop carries out repairs on the products it has manufactured.

All repairs must be requested in advance.

Do not include any payment when sending your shoes for repair.

Upon receipt of the package, the K. JACQUES workshop will assess the feasibility of the repair depending on the products’ state of wear. Some repairs are charged for (e.g. re-soling), the customer will be informed in advance and can settle in accordance with our payment options, see item No. 7 "Payment", others are free (e.g. re-fastening).

The repair will be processed on receipt of payment.

10. Warranty

All products supplied by Etablissements KEKLIKIAN, benefit from the legal warranty under article 1641 onwards of the Civil Code.

In the case of the non-compliance of a product sold, it can be returned to the vendor who will take it back, exchange it or give a refund.

All claims, requests for exchanges or refunds must be made in advance (see Article 11 "Contact Us").

11. Contact us

For all your information or questions, Stephanie, Francesca and Fabienne can be contacted by you by:

  • to the address:
  • telephone : +(33) 4 94 97 41 50,

    From April to October: from Monday to Saturday from 9.30 am to 8.00 pm;
    From November to March: from Monday to Friday from 9.30 am to 5.30 pm;

  • Post, to the address:
    Service VAD
    64 avenue Bernard Blua
    83990 SAINT TROPEZ.
  • Live Chat

12. Liability

In the on line sale process, Etablissements KEKLIKIAN is only obliged to use best endeavours, it cannot be held liable for damages resulting from the use of the Internet such as data loss, intrusion, virus, interruption of service, or other problems beyond our control.

13. Intellectual property

Any components of Etablissements KEKLIKIAN's web site are and remain the exclusive intellectual property of Etablissements KEKLIKIAN.

No one is allowed to reproduce, use, redistribute, or use for any purpose whatsoever, even in part, any component of the web site whether software, visual or sound.

Any single link or hyperlink is strictly prohibited without written consent from Etablissement KEKLIKIAN.

As such, in accordance with the Intellectual Property Code, private use only is authorized, subject to any different, more restrictive provisions in the Intellectual Property Code. Reproduction in whole or part of  Etablissements KEKLIKIAN’s web site  is strictly prohibited without prior agreement.

14. Personal data

Etablissements KEKLIKIAN does not use the services of third-party advertising companies who display advertisements when you visit our web site, and does not transmit the information in its customer database to commercial partners.

15. Archiving, evidence

Etablissements KEKLIKIAN archive purchase orders and invoices on a reliable and durable medium as a true copy in accordance with the provisions of section 1348 of the Civil Code.

Etablissements KEKLIKIAN’s records will be regarded by the parties as proof of the communications, orders, payments and other transactions between the parties.

16. Dispute resolution

These terms and conditions of online sale are subject to French law.