Answers to your questions
1. Trace the outline of your bare feet on a sheet of paper (hold the pencil perpendicular to the paper) and measure from the heel to your longest toe.
2. Contact us by email or phone with your measurements and a short description of your feet (standard, narrow, wide, Egyptian type , Greek type, etc. ) and we will assist you in choosing the correct size.
3. You can also visit our “Sizing and Color Guide” tab.
We do not manufacture half sizes and recommend you choose the next size up.
If you are uncertain, do not hesitate to contact our customer service.
K. Jacques offers leathers of different sources and textures: oiled leather, patent leather, suede, metallic leather, etc.
You can find their descriptions in our “Material and Color Guide” section.
K.Jacques sandals and leather goods are available through selected retailers across around the world.
To locate your nearest retailer please contact us by email or phone.
Shipping fees will be calculated depending on the number of sandals ordered and country of delivery. You can find further details under the “Delivery” tab.
Locate the country of delivery.
Refer to the pricing table.
Transportation costs may vary depending on the number of pairs ordered.
Payments can be made using credit card, debit card, PayPal, wire transfer and check (only available in France). You can find further details under the “Payment” tab.
We do not offer instalment payments.
Please consult with the list of couriers under the “Delivery” tab.
All of our couriers offer a shipment tracking service. You can find further details under the “Delivery” tab.
Each pair of sandals ordered from our website is manufactured only once the purchase has been completed.
Processing and delivery time is approximately 10 working days.
If you have an emergency or a delivery window to respect, discover our selection READY TO SHIP - 3-4 days Delivery
If you require urgent shipment please advise us of your needs in the “comments” section while placing your order.
Alternatively please contact us by phone or email.
When an order is placed on our website with a shipping address in the DOM TOM, the sales price will be calculated without tax (VAT).
Duties and taxes will be collected by the local customs authorities.
K.Jacques operates a "Duty Delivery Unpaid" service.
The price of the products will be calculated WITHOUT duties and taxes. Local customs authorities will claim any additional import charges.
You should specify your deadline when you place your order, either in the “comments” section, by phone or email.
Our customer service will then contact you to arrange delivery.
Before finalizing your purchase, please provide us with the details of your courier and your account number.
We will then organize dispatch of the shipment as soon as your order is complete.
You may return your order if it meets all the conditions specified under our terms and conditions.
Please visit our “Returns & Exchanges” section for further information.
K.Jacques offers a maintenance and repair service for all its products.
You can find further details under the “Care & Repair” tab.
Since July 1, 2022, the VAT rate of the country of delivery must be applied to all orders placed on a merchant site.
The final sales price will therefore be recalculated according to the country of delivery entered in your order.