Refunds for compliant items will be issued within 14 days of receipt of returned items. The mode of reimbursement will match that with which the order was first placed.
The reimbursement will cover the total amount paid for the order excluding the return costs which will be borne by the customer.
* The return costs remain the responsibility of the customer and may be exceptionally covered after investigation in the following cases:
- Error on our part in the processing of the order,
- Delay of treatment of the order higher than thirty working days.
K.JACQUES will not refund any return shipping costs without prior written consent.